QUALITY & COMFORT CERTIFICATION

This process requires a pre-arranged visit, mostly with an overnight stay, by the ISAAP Assessor to a selection of accommodation units across all buildings in which the provider operates.

Sometimes this process can be spread over two or three years, dependent upon number and geographical spread of the provider’s inventory. The set standard for quality and comfort must be achieved by the provider and a Quality and Comfort Certification (QCC) Score/Rating will be calculated.

Quality & Comfort Certification, where awarded, assures clients and consumers that the provider has achieved or exceeded the necessary pre-set quality and comfort scores as a differentiator from the competition.

Successful providers receive the ISAAP “Quality & Comfort Certification” seal.

The Quality & Comfort Score reflects the ISAAP Assessor’s experience of the guest journey from booking to post-departure.

Scores are allocated up to a maximum of 5 for each component of the assessment criteria.

The initial score is derived from the overnight stay experience, and this is then further adjusted according to variations in standards of quality and comfort experienced by the ISAAP Assessor when viewing further accommodation units during the assessment process.

The Overall Score reflects that standard achieved by the accommodation provider for the country and the year of assessment visit.

The minimum overall score required is 75%, or a QCC rating of 3.8.

The QCC logo awarded displays the rating obtained by the accommodation provider, though the percentage scores remain the confidential property of ISAAP and the accommodation provider only.