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ISAAP works with serviced accommodation providers to support and complement the client’s in-house Quality Management System and also to deliver a bespoke Quality Assurance framework in the form of a Mystery Guest Programme.

ISAAP has successfully worked with a number of companies to provide such a service, providing anonymous visits by trained ISAAP assessors to inspect the client’s premises and services against pre-set quality targets and to audit the client’s performance against its own stated brand standards.

ISAAP visits can be scheduled in accordance with the preferred frequency of the client, and the delivery of the individual visit or programme of visits will culminate in the provision of a detailed qualitative and quantitative report, highlighting consistencies, inconsistencies, the good and the not so good.

This type of Quality Management System provides the client with an independent report, which can then be reliably used to manage the client’s business and identify specifics which can improve performance, customer satisfaction and guest retention.

Qualified Accreditation Consultants


Contact Stephen Martin, Managing Director of ISAAP to discuss how ISAAP Accreditation can help you to differentiate your serviced accommodation and how your clients can stay with confidence.