This is a remote accreditation process, whereby the provider is required to share relevant evidential documentation with the ISAAP Assessor to verify that the necessary standards of safety, hygiene, sanitization, and other regulatory requirements are met. There is also an online review to check that the necessary standard of quality and comfort has been consistently achieved as reported by consumers of this provider’s products and services.
Compliance Accreditation, where awarded, assures clients and consumers that the ISAAP Promise has been achieved by that provider, so allowing that provider to showcase its safety credentials.
Further, attainment of ISAAP Compliance Accreditation signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.
Successful providers receive the ISAAP “Compliance Accreditation with Infection Control” seal.
This accreditation recognises the building or property as having achieved the necessary enhanced standards of Safety and Quality.
An ISAAP accredited building is regarded as the highest possible accreditation for serviced accommodation, as all standards at that property are physically verified by the ISAAP assessor during a pre-arranged overnight stay, where criteria are scrutinized to a higher level.
All Compliance criteria will be verified, Quality and Comfort standards will need to achieve the enhanced level, as demonstrated by the higher Quality Scoring targets, and additional criteria pertaining to the operation of that particular property will also be assessed for conformance.
Building Accreditation, where awarded, assures clients and consumers that the provider operating that property has achieved, at that address, the necessary enhanced pre-set quality and comfort scores as a differentiator from the competition, and that the necessary elements of Compliance Accreditation have been physically verified as complying with the ISAAP Promise.
Further, attainment of ISAAP Building Accreditation signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.
A serviced accommodation provider whose building is eligible for Building Accreditation, and whose building achieves the accreditation standards, will receive the ISAAP “Building Accreditation” seal.
This process requires a pre-arranged visit, mostly with an overnight stay, by the ISAAP Assessor to a selection of accommodation units across all buildings in which the provider operates.
Sometimes this process can be spread over two or three years, dependent upon number and geographical spread of the provider’s inventory. The set standard for quality and comfort must be achieved by the provider and a Quality and Comfort Certification (QCC) Score/Rating will be calculated.
Quality & Comfort Certification, where awarded, assures clients and consumers that the provider has achieved or exceeded the necessary pre-set quality and comfort scores as a differentiator from the competition.
Successful providers receive the ISAAP “Quality & Comfort Certification” seal.
The Quality & Comfort Score reflects the ISAAP Assessor’s experience of the guest journey from booking to post-departure.
Scores are allocated up to a maximum of 5 for each component of the assessment criteria.
The initial score is derived from the overnight stay experience, and this is then further adjusted according to variations in standards of quality and comfort experienced by the ISAAP Assessor when viewing further accommodation units during the assessment process.
The Overall Score reflects that standard achieved by the accommodation provider for the country and the year of assessment visit.
The minimum overall score required is 75%, or a QCC rating of 3.8.
The QCC logo awarded displays the rating obtained by the accommodation provider, though the percentage scores remain the confidential property of ISAAP and the accommodation provider only.
This accreditation standard is open only to agents of serviced accommodation.
An ISAAP Approved Agent will have demonstrated that they actively encourage supply partners to take membership of one of the trade associations represented by the Global Alliance of Serviced Accommodation, such as ASAP or CHPA, that they actively encourage supply partners to gain an ISAAP accreditation award, and that they actively promote ASAP membership and/or ISAAP accreditation to their clients.
They will also have demonstrated competence against a number of industry related standards and best practice and a due diligence approach to the management of the quality and safety of their supply partners’ products.
ISAAP’s Security Accreditation, using GSA’s expertise in this particular field, is independently, externally verified. This satisfies one of the key recommendations of the ISO 31030 standard, that being that accommodation standards are independently/externally assessed and verified.
This is designed as a remote assessment process, whereby the provider is required to share relevant evidential documentation with the GSA Assessor to verify that the necessary standards of procedural and physical security are met. There will also be photographic and video evidence required to complete the process. Security risks covered by this accreditation include Planning, Policy & Procedures, Effective Management, Physical & Technical Security, Surveillance, Lighting & Alarms, The Workforce.
In locations of higher risk, the process will be conducted as a site visit. Security Accreditation, where awarded signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.
Successful providers receive the ISAAP Security Accreditation marque with additional independent Accreditation.
ISAAP works with serviced accommodation providers to support and complement the client’s in-house Quality Management System and also to deliver a bespoke Quality Assurance framework in the form of a Mystery Guest Programme.
ISAAP has successfully worked with a number of companies to provide such a service, providing anonymous visits by trained ISAAP assessors to inspect the client’s premises and services against pre-set quality targets and to audit the client’s performance against its own stated brand standards.
ISAAP visits can be scheduled in accordance with the preferred frequency of the client, and the delivery of the individual visit or programme of visits will culminate in the provision of a detailed qualitative and quantitative report, highlighting consistencies, inconsistencies, the good and the not so good.
This type of Quality Management System provides the client with an independent report, which can then be reliably used to manage the client’s business and identify specifics which can improve performance, customer satisfaction and guest retention.