ISAAP Products

ISAAP offers industry-recognised Accreditation and Certification options to providers and agents of serviced accommodation and corporate housing, distinct from other hospitality accreditation schemes. Most of these schemes are commensurate with the standards required for corporate buyers and travel managers to meet their responsibilities for accommodation selection under ISO 31030, Travel Risk Management guidelines (2021).

 

Options range from full quality and safety assessment visits carried out by professional, independent ISAAP Quality & Compliance Assessment Consultants to remote procedures whereby the essential verification documentation and evidential information is exchanged to validate the safety, security and quality standards.

 

The accreditations and certifications awarded are specific to the provider/agent or to the building or Aparthotel assessed, depending upon eligibility and the option selected.

 

ISAAP’s partnership Global Secure Accreditation (GSA) offers Secure Serviced Accommodation Accreditation to providers of serviced accommodation. Delivered by the expertise of the GSA security assessor team, ISAAP’s Secure Serviced Accommodation Accreditation is independently and externally regulated, thus providing an additional layer of trusted verification.

 

The security accreditation is awarded to the particular property assessed, as presented by the serviced accommodation provider, and property types range from Aparthotels through whole blocks to independent accommodation units.

ISAAP has added another accreditation option to its portfolio of products in 2023; now SP Sustain Accreditation has been introduced, using the expertise of Sanderson Phillips, one of ISAAP’s partners, to deliver the assessment and certification process across the accommodation providers’ properties.

 

In 2024 ISAAP launched its North American Corporate Housing Certification, and participating providers can achieve Base 1 certification, which is focussed on quality and comfort of the accommodation and the guest wellbeing, and then opt also to participate in the Base 2 certification, which verifies safety a

Compliance Accreditation

This is a remote accreditation process, whereby the provider is required to share relevant evidential documentation with the ISAAP Assessor to verify that the necessary standards of safety, security and other regulatory requirements are met. There is also an online review to check that the necessary standard of quality and comfort has been consistently achieved as reported by consumers of this provider’s products and services.

 

Further, attainment of ISAAP Compliance Accreditation signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.

 

Successful providers receive the ISAAP “Compliance Accreditation” seal.

Building Accreditation

For Serviced Accommodation & Corporate Housing Providers

This accreditation recognises the building or property as having achieved the necessary enhanced standards of Safety and Quality.

 

An ISAAP accredited building is regarded as the highest possible accreditation for serviced accommodation, as all standards at that property are physically verified by the ISAAP assessor during a pre-arranged overnight stay, where criteria are scrutinized to a higher level.

 

All Compliance criteria will be verified, Quality and Comfort standards will need to achieve the enhanced level, as demonstrated by the higher Quality Scoring targets, and additional criteria pertaining to the operation of that particular property will also be assessed for conformance.

 

Building Accreditation, where awarded, assures clients and consumers that the provider operating that property has achieved, at that address, the necessary enhanced pre-set quality and comfort scores as a differentiator from the competition, and that the necessary elements of Compliance Accreditation have been physically verified as being in place.

 

Further, attainment of ISAAP Building Accreditation signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.

 

A serviced accommodation provider whose building is eligible for Building Accreditation, and whose building achieves the accreditation standards, will receive the ISAAP “Building Accreditation” seal.

Quality & Comfort Certification

For Serviced Accommodation & Corporate Housing Providers

This process requires a pre-arranged visit, mostly with an overnight stay, by the ISAAP Assessor to a selection of accommodation units across all buildings in which the provider operates.

 

Sometimes this process can be spread over two or three years, dependent upon number and geographical spread of the provider’s inventory. The set standard for quality and comfort must be achieved by the provider and a Quality and Comfort Certification (QCC) Score/Rating will be calculated.

 

Quality & Comfort Certification, where awarded, assures clients and consumers that the provider has achieved or exceeded the necessary pre-set quality and comfort scores as a differentiator from the competition.

 

Successful providers receive the ISAAP “Quality & Comfort Certification” seal.
The Quality & Comfort Score reflects the ISAAP Assessor’s experience of the guest journey from booking to post-departure.

 

Scores are allocated up to a maximum of 5 for each component of the assessment criteria.

 

The initial score is derived from the overnight stay experience, and this is then further adjusted according to variations in standards of quality and comfort experienced by the ISAAP Assessor when viewing further accommodation units during the assessment process.

 

The Overall Score reflects that standard achieved by the accommodation provider for the country and the year of assessment visit.
The minimum overall score required is 75%, or a QCC rating of 3.8.

 

The QCC logo awarded displays the rating obtained by the accommodation provider, though the percentage scores remain the confidential property of ISAAP and the accommodation provider only.

Approved Agent

For Serviced Accommodation & Corporate Housing Agents

This accreditation standard is open only to agents of serviced accommodation.

 

An ISAAP Approved Agent will have demonstrated that they actively encourage supply partners to take membership of one of the trade associations represented by the Global Alliance of Serviced Accommodation, such as ASAP or CHPA, that they actively encourage supply partners to gain an ISAAP accreditation award, and that they actively promote ASAP membership and/or ISAAP accreditation to their clients.

 

They will also have demonstrated competence against a number of industry related standards and best practice and a due diligence approach to the management of the quality and safety of their supply partners’ products.

NORTH AMERICAN CORPORATE HOUSING CERTIFICATION BASE 1

Geared towards the North American market, and acknowledging the specifics of the corporate housing model. this process requires a pre-arranged visit, mostly with an overnight stay by the ISAAP Assessor, to a selection of accommodation units across all buildings in which the provider operates.

 

Sometimes this process can be spread over two or three years, dependent upon number and geographical spread of the provider’s inventory. The set standard for quality and comfort must be achieved by the provider and a Quality and Comfort Certification (QCC) Score/Rating will be calculated.

 

Base 1 (Quality & Comfort) Certification, where awarded, assures clients and consumers that the provider has achieved or exceeded the necessary pre-set quality and comfort scores as a differentiator from the competition.

 

Successful providers receive the ISAAP “Quality & Comfort Certification” seal and a Base 1 Verification logo.
The Quality & Comfort Score reflects the ISAAP Assessor’s experience of the guest journey from booking to post-departure.

 

Scores are allocated up to a maximum of 5 for each component of the assessment criteria.

 

The initial score is derived from the overnight stay experience, and this is then further adjusted according to variations in standards of quality and comfort experienced by the ISAAP Assessor when viewing further accommodation units during the assessment process.

 

The Overall Score reflects that standard achieved by the accommodation provider for the country and the year of assessment visit.
The minimum overall score required is 75%, or a QCC rating of 3.8.

 

The QCC logo awarded displays the rating obtained by the accommodation provider, though the percentage scores remain the confidential property of ISAAP and the accommodation provider only.

NORTH AMERICAN CORPORATE HOUSING CERTIFICATION BASE 2

This is both a remote and an on site certification process, whereby the provider is required to share relevant evidential documentation with the ISAAP Assessor to verify that the necessary standards of safety, security and other regulatory requirements are met. The assessor will conduct site assessments of properties in which the provider operates to verify required standards or safety and security are in place.

 

This Base 2 certification can only be taken in conjunction with the Base 1 certification; it is not a standalone product, though a separate verification logo for Base 2 certification is provided upon successful completion.

 

Where an accommodation provider has achieved NA CH Certification Base 2, corporate buyers, travel managers and consumers can be confident that the accommodation is “ISO 31030 Ready”.

 

Successful providers receive the ISAAP NA CH Certification Base 2 seal.

Secure Serviced Accommodation Accreditation

ISAAP’s Secure Serviced Accommodation Accreditation using GSA’s expertise in this particular field, is independently, externally verified. This satisfies one of the key recommendations of the ISO 31030 standard, that being that accommodation standards are independently/externally assessed and verified.

 

This is designed as a remote assessment process, whereby the provider is required to share relevant evidential documentation with the GSA Assessor to verify that the necessary standards of procedural and physical security are met. There will also be photographic and video evidence required to complete the process. Security risks covered by this accreditation include Planning, Policy & Procedures, Effective Management, Physical & Technical Security, Surveillance, Lighting & Alarms, The Workforce.

 

In locations of higher risk, the process will be conducted as a site visit. Security Accreditation, where awarded signifies to corporate buyers and travel managers that this provider’s accommodation is “ISO 31030 Ready”.

 

Successful providers receive the ISAAP Security Accreditation marque with additional independent Accreditation.

SP Sustain Accreditation

ISAAP’s SP Sustain Accreditation, using Sanderson Phillips’ expertise in this particular field, is designed as a remote assessment process, whereby the accommodation provider is required to share relevant evidential documentation with the Sanderson Phillips Assessor to verify that the necessary policies, procedures and physical Sustainability activities are in place. There may also be photographic and video evidence required to complete the process. Sustainability categories covered by this accreditation include

 

  • Effective Sustainability Planning
  • Maximising social and economic benefits
  • Enhancing and protecting cultural heritage
  • Reducing negative impacts on the environment

 

Successful participants receive the ISAAP SP Sustain Accreditation marque.

 

CALL TO DISCUSS YOUR REQUIREMENTS

Contact Stephen Martin, Managing Director of ISAAP
to discuss how ISAAP Accreditation can help you to
differentiate your serviced accommodation and
how your clients can stay with confidence.