International Serviced Accommodation Accreditation Process


ISAAP is the leading independent global quality standard for the corporate housing, aparthotel, and serviced apartment sector of the hospitality industry.


Since its inception in 2015, ISAAP is gaining momentum as the recognised worldwide accreditation & certification standard for the industry.


Engaged as the preferred quality and safety assessment and accreditation body for the trade associations of the Corporate Housing Providers Association (CHPA) in North America and the Association of Serviced Apartment Providers (ASAP) in the UK and Europe, ISAAP continues to broaden its reach into new global markets through referrals and approaches from serviced accommodation organisations that are keen to establish their brand to be synonymous with a recognised accredited standard, and it is the ISAAP Accreditation seals, when achieved and displayed, which provide critical differentiation in the global market place.

Who are we?

As Director & CEO of ISAAP, Stephen Martin leads a team of highly industry-experienced and professionally qualified Quality & Compliance Assessment Consultants who work closely with accommodation providers engaging in the accreditation or certification process. Their professionalism and commitment is recognised and appreciated by those companies.

Stephen Martin

Director & CEO

Stephen Martin is a hospitality professional with nearly 40 years management experience to date. With a formal higher education diploma in Hotel & Catering management, Stephen has spent his entire career within hospitality and customer service, encompassing airlines, industrial caterers, restaurants, logistics and serviced accommodation. With valuable experience of conducting quality and food safety audits domestically and globally for British Airways, Stephen has been able to take up the challenge of developing and delivering a quality assessment and accreditation programme for ISAAP, which is now recognised as the leading global provider of assessment and accreditation services in the serviced accommodation sector. Sound commercial experience and large-scale catering product procurement management experience underpin Stephen’s professional competencies.

A Team of Professionals

Quality Assessment Consultants

Due to the need for ISAAP Quality Assessment Consultants to operate “under the radar” for some of their assignments, it is not possible to “blow their cover” here by showing evidence of their rugged and attractive good looks!


However, following here are their biographies in cryptic format:


More ISAAP Special Agents are currently undergoing rigorous training and should be receiving their assessment combat kit soon!

Special Agent 001

Agent 001 began his career in the hotel sector. After completing the professional HCIMA (now Institute of Hospitality) examinations, he successfully managed establishments in the South West of England, including the region’s leading conference hotel, hosting large-scale events for, among others, Adidas, Polygram, and Sony. He then spent several years as a Senior Assessor with Visit England (England’s National Tourist Board), carrying out quality assessments for a wide range of accommodation properties including 5-star hotels in London. Since 2013, Special Agent 001 has been involved with ISAAP, delivering assessments to Serviced Apartment and Corporate Housing Providers in the UK and throughout the world.

Special Agent 002

Special Agent 002 attended catering college in London, before working her way up through the ranks in most hotel departments for the next 10 years. This experience was mostly in 4 and 5 star rated hotels, ranging from small country hotels to 300 bedroom properties at Heathrow.

Later positions have seen Special Agent 002 managing a small 12 bedroom, 3 star hotel, an award winning organic bed and breakfast venue and, for a short period, working as a freelance hotel management consultant before joining the ISAAP Quality Assessment Consultant team.

Special Agent 003

Special Agent 003 gained her formal industry qualification of HND Catering and Hospitality at University and then began her career at a 5 Star rated hotel and then a student’s hall of residence in Scotland. The high seas came calling for Special Agent 003, culminating in the position of Maître D’ on the QE2. After five years at sea, she returned home with an initial posting as a Hotel Manager in the New Forest, renowned as an events and weddings hotspot. After a number of years gaining valuable, relevant experience as an Assessor, and then Senior Assessor, with Visit England, during which she carried out quality assessments for a wide range of accommodation properties including 5-star hotels, serviced apartments, B&Bs and self-catering operations, Special Agent 003 joined the ISAAP team in 2015, delivering assessments and accreditation outcomes to ASAP’s Serviced Apartment Provider Members in the UK and Ireland.

Special Agent 004

Special Agent 004 joined the ISAAP team in 2014. He holds a Diploma in Hotel Management and qualified for HCIMA membership at the same time. His lifelong career has always been within the hospitality industry and he has held senior roles with Hilton, Forte Hotels and the catering divisions of Bass and Courage. He has always had a strong affinity with quality and acted on many forums and in various management groups for the furtherance of quality of service and of product within these companies. In 2001 he moved over to join Quality in Tourism acting for Visit England as a quality assessor and then area manager where he continued to focus on quality and customer service. Moderation and training roles followed with direct responsibility to Visit England for the quality, accuracy and relevance of the work done by the assessment team. His main role within ISAAP is carrying out quality assessments for our serviced accommodation providers in the UK and worldwide. Special Agent 004 is, together with the ISAAP team, involved in shaping the future policy and strategy of our organisation both in the UK and abroad.

Special Agent 005

Special Agent 005 gained her formal industry qualification in residential social care before beginning to gain many relevant experiences in a varying CV building mission! She can cite thorough experience from Northumbria Police through Pharmaceutical and Medical sales, Spanish property sales, Shipping Brokerage and into hotel general management in the Lake District. Recently, our Special Agent 005 has been gaining a reputation within the accommodation industry sector as a relief manager and business consultant, helping hospitality businesses to survive and thrive in difficult economic times. Our newest recruit, Special Agent 005 joined the ISAAP team in 2021 and will be delivering assessments, accreditation and certification outcomes to ISAAP clients, both UK and overseas.


  • Compliance accreditation
  • Building accreditation
  • Quality & Comfort Certification
  • Approved Agent accreditation
  • Secure Serviced Accommodation Accreditation
  • SP Sustain Accreditation