The Leading Provider of Accreditation Products for the Global Serviced Accommodation Sector.

+44 (0) 1243 513380

+44 (0) 7785 335021

ABOUT ISAAP

About ISAAP – International Serviced Accommodation Accreditation Process

BACKGROUND

ISAAP is the leading independent global quality standard for the corporate housing, aparthotel, and serviced apartment sector of the hospitality industry.

Since inception in 2015, and currently with over 150 ISAAP accredited providers present in over 200 cities in 25 countries across 4 continents, ISAAP Accreditation is gaining momentum as the recognised worldwide accreditation standard for the industry.

Engaged as the preferred quality and safety assessment and accreditation body for the trade associations of the Corporate Housing Providers Association (CHPA) in North America and the Association of Serviced Apartment Providers (ASAP) in the UK and Europe, ISAAP continues to broaden its reach into new global markets through referrals and approaches from serviced accommodation organisations who are keen to establish their brand to be synonymous with a recognised accredited standard, and it is the ISAAP Accreditation seals, when achieved and displayed, which provide critical differentiation in the global market place.  

Qualified Accreditation Consultants

WHO ARE WE?

Led by Stephen Martin, as Managing Director, ISAAP’s team of highly industry-experienced and professionally qualified Quality Assessment Consultants work closely with those accommodation providers engaging in the accreditation process, and their professionalism and commitment is recognised and appreciated by those companies.

Consultants

A Team Of Professionals

The ISAAP Team

 

Stephen Martin

Managing Director

 

Stephen Martin is a Hospitality professional of nearly 40 years management experience to date. With a formal higher education diploma in Hotel & Catering management, Stephen has spent his entire career within hospitality and customer service, encompassing airlines, industrial caterers, restaurants, logistics and serviced accommodation. With valuable experience of conducting quality and food safety audits domestically and globally for British Airways, Stephen has been able to take up the challenge of developing and delivering a quality assessment and accreditation programme for  ISAAP, which is now recognized as the leading global provider of assessment and accreditation services in the serviced accommodation sector. Sound commercial experience and large-scale catering product procurement management experience underpin Stephen’s professional competencies.

Email: Smartin@isaap.org

Quality Assessment Consultants

Due to the need for ISAAP Quality Assessment Consultants to operate “under the radar” for some of their assignments, it is not possible to “blow their cover” here by showing evidence of their rugged and attractive good looks!

However, following here are their biographies in cryptic format…..

Special Agent 001

Agent 001 began his career in the hotel sector. After completing the professional HCIMA (now The Institute of Hospitality) examinations, he successfully managed establishments in the South West of England, including the region’s leading conference hotel, hosting large-scale events for, among others, Adidas, Polygram, and Sony. He then spent several years as a Senior Assessor with VisitEngland (England’s National Tourist Board), carrying out quality assessments for a wide range of accommodation properties including 5-star hotels in London. Since 2013, Agent 001 has been involved with ISAAP, delivering assessments to Serviced Apartment and Corporate Housing Providers in the UK and throughout the world.

Special Agent 002

Agent 002 attended catering college in London many years ago, before working her way up through the ranks in most hotel departments for the next 10 years. This experience was mostly in 4 and 5 star rated hotels, ranging from small country hotels to 300 bedroom properties at Heathrow.

Later positions have seen Agent 002 managing a small 12 bedroom, 3 star hotel, an award winning Organic bed & breakfast venue and, for a short period, working as a freelance hotel management consultant before joining the ISAAP Quality Assessment Consultant team.

Special Agent 003

Agent 003 gained her formal industry qualification of HND Catering and Hospitality at University and then began her career at a 5 Star rated hotel and then a student’s hall of residence in Scotland. The high seas came calling for Agent 003, culminating in the position of Maître D’ on the QE2. After 5 years at sea, home and terra firma presented themselves as an attractive proposition and so she returned home with an initial posting as a Hotel Manager in the New Forest, renowned as an events and weddings hotspot. After a number of years gaining valuable, relevant experience as an assessor, and then Senior Assessor, with Visit England, during which she carried out quality assessments for a wide range of accommodation properties including 5-star hotels, serviced apartments, B&Bs and self-catering operations, Agent 003 joined the ISAAP team in 2015, delivering assessments and accreditation outcomes to ASAP’s Serviced Apartment Provider Members in the UK and Ireland.

Special Agent 004

Agent 004 joined the ISAAP team in 2014. He holds a Diploma in Hotel Management and qualified for HCIMA membership at the same time. Following on from this, his lifelong career has always been within the hospitality industry and he has held senior roles with Hilton, Forte Hotels and the catering divisions of Bass and Courage.  He has always had a strong affinity with quality in all its forms and acted on many forums and in various management groups for the furtherance of quality of service and of product within these companies.  In 2001 he moved over to join Quality in Tourism acting for VisitEngland as a quality assessor and then area manager where he continued to focus on quality and customer service.  Moderation and training roles followed with direct responsibility to Visit England for the quality, accuracy and relevance of the work done by the assessment team. His main role within ISAAP is carrying out quality assessments for our serviced accommodation providers in the UK and worldwide. Agent 004 is, together with the ISAAP team, involved in shaping the future policy and strategy of our organisation both in the UK and abroad

More ISAAP Special Agents are currently undergoing rigorous training and should be receiving their assessment combat kit soon!

ENABLE YOUR BUYERS TO STAY WITH CONFIDENCE

Compliance accreditation

Building accreditation

Quality & COMFORT CERTIFICATION

Approved Agent accreditation

mystery guest programme

Consultancy and Bespoke training

TO FIND OUT MORE ON THE RANGE OF ISAAP PRODUCTS

EMAIL

Email Stephen Martin,
Managing Director
smartin@isaap.org

TELEPHONE

Tel: +44 (0) 1243 513380 or
Mob: +44 (0) 7785 335021

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CONTACT FORM

Submit your enquiry via the contact form below and a member of the team will respond within 2 business days.