ISAAP offers industry-recognised Accreditation and Certification options to providers and agents of serviced accommodation, distinct from other hospitality accreditation schemes. Most of these schemes are commensurate with the standards required for corporate buyers and travel managers to meet their responsibilities under ISO 31030, Travel Risk Management guidelines (2021).
Options range from full quality and safety assessment visits carried out by professional, independent ISAAP Quality Assessment Consultants to remote procedures whereby the essential verification documentation and evidential information is exchanged to validate the safety and enhanced hygiene and sanitisation standards, in support of assuring COVID-safe accommodation.
The accreditations and certifications awarded are specific to the provider/agent or to the building or Aparthotel assessed, depending upon eligibility and the option selected.
From September 2021, ISAAP, partnering closely with Global Secure Accreditation (GSA), has been able to offer Secure Serviced Accommodation Accreditation to providers of serviced accommodation. Delivered by the expertise of the GSA security assessor team, ISAAP’s security accreditation is independently and externally regulated, thus providing an additional layer of trusted verification.
The security accreditation is awarded to the particular property assessed, as presented by the serviced accommodation provider, and property types range from Aparthotels through whole blocks to independent accommodation units.
From Spring 2023 ISAAP has added another accreditation option to its portfolio of products; now SP Sustain Accreditation has been introduced, using the expertise of Sanderson Phillips, one of ISAAP’s partners, to deliver the assessment and certification process across the accommodation providers’ properties.
Compliance Accreditation, where awarded, assures clients & consumers that necessary standards of safety, hygiene, sanitisation, & other regulatory requirements are met in line with the ISAAP Promise. Successful providers are awarded a “Compliance Accreditation with Infection Control” marque, which highlights the year of award.
ISO 31030 Ready!
Quality & Comfort Certification, where awarded, assures clients and consumers that the necessary pre-set level of quality & comfort has been met or exceeded by the participating accommodation provider.
Building Accreditation where awarded, assures clients and consumers that the property has achieved necessary enhanced pre-set quality & comfort scores & necessary elements of Compliance Accreditation, having been physically verified to comply with the ISAAP Promise. Corporate buyers and travel managers can be confident that a property displaying an ISAAP Building Accreditation certificate will meet the necessary safety standards to enable them to effectively discharge their responsibilities under ISO 31030 (Travel Risk Management standard. ISO 31030 Ready!
Approved Agent Accreditation, where awarded, demonstrates competence against several industry-related standards and best practices, a due diligence approach to the management of the quality & safety of their supply partners’ products, along with promotion of trade body membership and accreditation and certification for the industry sector.
SP Sustain Accreditation, where awarded, demonstrates that the provider of serviced accommodation has satisfied the required capabilities in working with sustainability and care for the environment as a leading priority in the company’s activities. Delivered by ISAAP’s expert partner, Sanderson Phillips, elements of procedural and practical sustainable actions will be assessed against the GSTC (Global Standard for Sustainability in Travel) standard. Achieving this accreditation award stands companies above others who do not possess such an independently and externally delivered accolade, and enhances opportunities to gain additional business as a preferred supplier.
Secure Serviced Accommodation Accreditation where awarded, assures clients and consumers that the property has been independently verified as meeting the required standard of structural and procedural security to satisfy the expectations of corporate buyers and travel managers. Both are required to discharge their responsibilities for the security of their employees on business under the ISO standard (31030) on travel risk management, and this accreditation achieves this for them when it comes to selecting accommodation.
The Apartment Network has worked closely with ISAAP over the last 5 years and we are proud to be one of the few ISAAP Approved Agents, equally proud to display our accreditation logo. At TAN, we believe our goals are aligned with ISAAP in terms of promoting accreditation across our supplier partners, as we believe serviced accommodation providers must strive to achieve the best standards of accommodation safety and product quality. We are looking forward to continuing our collaboration with ISAAP in the months and years ahead.
Frasers Hospitality has chosen ISAAP’s Compliance Accreditation for all our EMEA locations since 2019 as we believe ISAAP’s verification of our health and safety standards resonates strongly with our corporate clients.
ISAAP have been a big help in making sure that our unit inventory meets the expected necessary standards and benchmarks required for the corporate traveler. For the last two years ISAAP have completed thorough physical inspections and provided a detailed analysis on all areas. The real benefit we found is that sometimes unit deficiencies are overlooked, and the potential negative impact not realized until pointed out by an external, fresh pair of eyes. With this realization, we are now in a much better position to improve and resolve issues of inventory quality. Consequently, we offer a superior product than previously which shows in our guest satisfaction and their overall experience. “
ASAP has been proactively promoting the importance of accreditation to the Serviced Apartment industry for the last 10 years. Its partner, ISAAP, has developed a comprehensive, relevant and credible suite of accreditation and certification options which are professionally and consistently delivered globally and provide those accredited organisations with the best possible business differentiation advantage in these very competitively challenging times.”
In a global world of competition, the ability to differentiate your company is paramount. ISAAP accreditation and certification allows our members and those in the industry more broadly to do just that. Achieving an ISAAP accreditation provides your clients and customers with the confidence in your product to set you above your competition
PREMIER SUITES have been ISAAP accredited for the last 9 years. The ISAAP process is extremely important and informative for our business. Having used other accreditation bodies previously we found that ISAAP was tailored perfectly for the Serviced Accommodation product and sector. For the last 4 years all of our properties across the UK and Europe have achieved ISAAP Building Accreditation, which is a much more targeted inspection and verification process in which quality, health, safety, hygiene and security are assessed. Not only does knowing all our PREMIER SUITES properties have achieved the ISAAP Building Accreditation give me the confidence and assurance that our guests are receiving the highest standards of service , but also that our business operates with high standards of Health & Safety and COVID safe procedures. The assessors are extremely knowledgeable and helpful during the accreditation process and all our teams find the process a positive and informative experience.”
We recently completed ISAAP’s Compliance Accreditation and Quality & Comfort Certification for the first time. Although rigorous throughout and challenging in places, the process has been both rewarding and beneficial for our business. We are thrilled to share that our efforts and commitment to excellence have been rewarded with not one, but two industry-recognised awards: the Quality and Comfort Certification and Compliance Accreditation for 2023. From the very outset, it was evident that the ISAAP accreditation process was designed to set a high standard for serviced accommodation providers. Its thoroughness and attention to detail allowed us to showcase our dedication to providing unparalleled quality, comfort, and safety to our guests. The comprehensive evaluation process assessed all aspects of our operation, from facilities and amenities to customer service and safety protocols. For any business looking to differentiate themselves from other serviced apartment operators, I recommend they engage with ISAAP as a priority.
ISAAP provides us with the peace of mind that all conscientious serviced apartment providers desire. The assessment and accreditation process is rigorous but delivered with patient and attentive guidance. ISAAP assessors have significant experience in the hospitality and compliance industry, and this have always helped us improve year on year. After 12 years in the industry we believe this is the most detailed assessment on the circuit, providing us the opportunity to keep abreast of the latest compliance reforms and upgrades. Knowing that we are protecting our guests and our business diligently gives peace of mind and the ability to focus confidently on R&D and running the company.