About Accreditation

About ISAAP Accreditation & Certification

ISAAP offers industry-recognised Accreditation and Certification options to providers and agents of serviced accommodation, distinct from other hospitality accreditation schemes. Most of these schemes are commensurate with the standards required for corporate buyers and travel managers to meet their responsibilities under ISO 31030, Travel Risk Management guidelines (2021).


Options range from full quality and safety assessment visits carried out by professional, independent ISAAP Quality & Compliance Assessment Consultants to remote procedures whereby the essential verification documentation and evidential information is exchanged to validate the safety, security and quality standards.


The accreditations and certifications awarded are specific to the provider/agent or to the building or Aparthotel assessed, depending upon eligibility and the option selected.


From September 2021, ISAAP, partnering closely with Global Secure Accreditation (GSA), has been able to offer Secure Serviced Accommodation Accreditation to providers of serviced accommodation. Delivered by the expertise of the GSA security assessor team, ISAAP’s security accreditation is independently and externally regulated, thus providing an additional layer of trusted verification.

The security accreditation is awarded to the particular property assessed, as presented by the serviced accommodation provider, and property types range from Aparthotels through whole blocks to independent accommodation units.


From Spring 2023 ISAAP has added another accreditation option to its portfolio of products; now SP Sustain Accreditation has been introduced, using the expertise of Sanderson Phillips, one of ISAAP’s partners, to deliver the assessment and certification process across the accommodation providers’ properties.

Accreditation & Certification Products

Compliance Accreditation

Compliance Accreditation, where awarded, assures clients & consumers that necessary standards of safety, hygiene, sanitisation, & other regulatory requirements are met in line with the ISAAP Promise. Successful providers are awarded a “Compliance Accreditation with Infection Control” marque, which highlights the year of award.
ISO 31030 Ready!

Quality & Comfort Certification

Quality & Comfort Certification, where awarded, assures clients and consumers that the necessary pre-set level of quality & comfort has been met or exceeded by the participating accommodation provider.

Building Accreditation

Building Accreditation where awarded, assures clients and consumers that the property has achieved necessary enhanced pre-set quality & comfort scores & necessary elements of Compliance Accreditation, having been physically verified to comply with the ISAAP Promise. Corporate buyers and travel managers can be confident that a property displaying an ISAAP Building Accreditation certificate will meet the necessary safety standards to enable them to effectively discharge their responsibilities under ISO 31030 (Travel Risk Management standard. ISO 31030 Ready!

Approved Agent Accreditation

Approved Agent Accreditation, where awarded, demonstrates competence against several industry-related standards and best practices, a due diligence approach to the management of the quality & safety of their supply partners’ products, along with promotion of trade body membership and accreditation and certification for the industry sector.

SP Sustain Accreditation

SP Sustain Accreditation, where awarded, demonstrates that the provider of serviced accommodation has satisfied the required capabilities in working with sustainability and care for the environment as a leading priority in the company’s activities. Delivered by ISAAP’s expert partner, Sanderson Phillips, elements of procedural and practical sustainable actions will be assessed against the GSTC (Global Standard for Sustainability in Travel) standard. Achieving this accreditation award stands companies above others who do not possess such an independently and externally delivered accolade, and enhances opportunities to gain additional business as a preferred supplier.

Secure Serviced Accommodation Accreditation

Secure Serviced Accommodation Accreditation where awarded, assures clients and consumers that the property has been independently verified as meeting the required standard of structural and procedural security to satisfy the expectations of corporate buyers and travel managers. Both are required to discharge their responsibilities for the security of their employees on business under the ISO standard (31030) on travel risk management, and this accreditation achieves this for them when it comes to selecting accommodation.


Contact Stephen Martin, Managing Director of ISAAP
to discuss how ISAAP Accreditation can help you to
differentiate your serviced accommodation and
how your clients can stay with confidence.